The
Service Engagement Initiation Lead must run the Service Level Agreements through the Delivery Manager and the delivery
needs to seek agreement and then finalize and baseline the same. In
addition to the Service Level Agreements, Engagement Manager (Transition) also needs to validate
the Operational
Level Agreements and
Supplier Service Level Agreements with the internal as well as external stakeholders, and confirm that Operational
Level Agreements required to support the Service Engagement Model are complete, agreed and baselined. The validation must ensure that the Supplier Service Level
Agreements contain the correct measures, targets from third parties, reporting and assessing mechanisms ,thus allowing
the Service Level Agreements to be achieved.
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